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Keld support

Questions about Keld? Check the FAQ below or the documentation first. If you still need help, send us a message with the form.

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What did you expect, what happened, and on which page?

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Support policy

What we help with

  • Installing Keld and finding your way around the theme editor
  • How each section, block and theme setting works
  • Setting up vehicle fitment, metafields and color swatches as described in the documentation
  • Bugs in Keld's own code, which we fix in a theme update

What's outside theme support

  • Custom code changes, or problems caused by edited theme code
  • Third-party apps and their app blocks (please contact the app developer)
  • Store setup outside the theme, such as payments, shipping, domains and taxes (please see the Shopify Help Center)
  • Design or development work for your store

For custom work, consider hiring a Shopify Partner from the Shopify Partner Directory.

Response time

We reply within 2 business days, Monday to Friday. Replies come by email to the address in your message.

Before you edit theme code

Duplicate the theme first (Online Store › Themes › … › Duplicate) and make your changes on the copy. Theme updates can't keep changes made to the theme's code.

Theme updates

When a new version of Keld is released, Shopify shows an update in Online Store › Themes. Updating adds the new version to your theme library with your theme editor settings carried over. Changes made to the theme's code are not carried over.

FAQ

Does Keld check whether a part really fits a car?

No. Keld compares the shopper's saved vehicle with the fitment list you enter on each product. It never claims a verified compatibility lookup, and it tells shoppers so. See Vehicle fitment.

Where do I change the vehicles in the vehicle selector?

In Theme settings › Fitment › Vehicle list, one vehicle per line as Make|Model|YearFrom|YearTo.

A product says "Fitment not set". Why?

The product's custom.fitment metafield is empty. Fill it in, or leave it empty for parts that fit every vehicle. See Metafields.

How do I remove the dashed "Demo" tags?

Turn off Theme settings › Fitment › Show "Demo fitment" label.

Why don't my products show color dots?

The option must be linked to Shopify's Color category metafield, and each value needs a color entry. See Product page › Color swatches.

How do I add a mega menu?

Add a Mega menu block to the Header section and type the top-level menu item it belongs to, exactly as it appears in your menu. See Sections › Header.

The Specifications panel is empty. What's missing?

The product's custom.spec_sheet metafield. Add one Label|Value per entry. See Metafields.

Where do the collection filters come from?

From Shopify's Search & Discovery app: Apps › Search and Discovery › Filters.

Can I show reviews?

Yes. Install a reviews app that supports theme app blocks, then place its block directly after the Reviews block on the product page.

Does Keld support more than one language or currency?

Yes. Add markets and languages in Settings › Markets, then add the Country and language block to the footer. Translate theme text in Online Store › Themes › … › Edit default theme content.